Media Insertion Standards

To make sure your creative is uploaded without a hitch, please check that your file meets these requirements:

Supported file types

• Images: .png, .jpeg, .jpg, .gif

• Audio: .mp3, .wav

• Video: .mp4

Video guidelines

• Maximum length: 30 seconds

• File size: Up to 5MB

• Format: Only MP4 is supported

Image and GIF guidelines

• File size: Up to 1MB

Tips if your file won’t upload

Don’t worry : here are a few quick adjustments you can try if your file doesn't meet the requirements:

• Convert the video to a GIF

• Shorten the video duration

• Adjust playback speed

• Compress the file size

• Slightly reduce the video quality

These changes are easy to make with free online tools like Convertio, Ezgif, or similar—especially for short videos.

If you need extra help, feel free to reach out to our support team!