# Media Insertion Standards To make sure your creative is uploaded without a hitch, please check that your file meets these requirements: ### **Supported file types** * Images: .png, .jpeg, .jpg, .gif * Audio: .mp3, .mp4, .wav * Video: .mp4 ### **Video guidelines** * Maximum length: 30 seconds * File size: Up to 5MB * Format: Only MP4 is supported ### **Image and GIF guidelines** * File size: Up to 1MB ### **Tips if your file won’t upload** Don’t worry : here are a few quick adjustments you can try if your file doesn't meet the requirements: * Convert the video to a GIF * Shorten the video duration * Adjust playback speed * Compress the file size * Slightly reduce the video quality These changes are easy to make with free online tools like Convertio, Ezgif, or similar—especially for short videos. If you need extra help, feel free to reach out to our support team! --- # Agent Instructions: Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://support.happydemics.com/launch/before-the-set-up/how-to-prepare-my-creative-s/media-insertion-standards.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.